If you’re inquiring about the ETA of a backordered item from www.Rival4x4USA.com, please check the product page for the most up-to-date information. We update the status daily, so we won’t be able to provide any additional details.

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If you have questions about an order placed at third party, please reach out to the third party seller for assistance.  

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Need to ship to Canada? Please contact us for FedEx International Quote.

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If you received a product with visible packaging damage, we ask that you open the package and check the product for damage prior to requesting a return. We understand shipping concerns arise when packaging is damaged however, our inner packaging is designed to withstand various delivery conditions. 

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When submitting a request for a callback, please insure you have provided detailed information. Messages without detailed information may not be directed to the proper department and this could delay response time.  If you’re experiencing an issue with a RIVAL product, we ask you to send any relevant photos or video of the reason along with a detailed message to Support@rival4x4us.com. Your message will be transferred to the corresponding department, please allow up to 24 business hours for a response.